It has been very busy few months; I left the beautiful island of Oahu and moved to the east coast (Toronto, ON). It was tough to say good bye to magical Hawaii, but for the professional reasons I had to persevere. New city, new job, new life… same old nerdy and sporty me 🙂
I have some news – I will be presenting at the HostingCon 2011 Conference next week in San Diego, CA. My talk is at 9am on Wednesday. If you are attending, it is definitely worth checking out.
I will discuss methods for achieving higher rates of customer satisfaction, including some of the new initiatives introduced at SoftCom around customer engagement, public ratings improvement and training. You will find out what it really means to focus on your clients as the key to the competitive advantage.
I hope to see you all there!